FREQUENTLY ASKED QUESTIONS

Welcome to the BRIGHTON MARKET LLC FAQ page. Below, we have compiled frequently asked questions regarding products, orders, payments, shipping, returns, and refunds.

1. Where do you ship?

We currently ship only within the United States; we do not support orders for delivery outside the U.S. at this time.

2. How long does it take to ship an order?

Orders typically take 1–3 business days to process and ship.

Once an order has shipped, we will provide tracking information where applicable.

3. Which shipping carriers do you use?

Depending on the delivery address, product availability, and shipping conditions, we may use the following carriers:

USPS
UPS
FedEx
Other partner logistics providers

Domestic shipping within the U.S. typically takes 2–5 business days; actual delivery times may be affected by weather, holidays, peak shipping periods, and carrier operations.

4. Can I track my order?

Yes. Once your order ships, we will provide tracking information where applicable.

You can use the tracking number to check your package’s status on the carrier’s website.

If tracking information has not been updated for an extended period, please contact our customer service team.

5. What payment methods do you accept?

Available payment methods are those displayed at checkout.

All transactions are processed through secure third-party payment providers.

We do not store full credit card numbers or CVV security codes on our own servers.

6. Can I cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible, and we will do our best to assist you with the cancellation based on the order status.

If the order has already shipped, cancellation may not be possible; however, you may request a return in accordance with our return policy.

7. Can I return an item after receiving it?

Yes. Provided the return conditions are met, you may contact us to request a return within 30 days of receiving the item.

Items must remain unused and in a condition suitable for resale (i.e., not affected by use, damage, or other factors).

8. Can I return an item that has already been used?

No.

Items that have been used, tested, or rendered unsuitable for resale due to use generally cannot be returned. For makeup tools and beauty-related products, we place a high priority on hygiene and product condition; therefore, please verify that the purchased item meets your needs before use.

9. Who covers the return shipping costs?

It depends on the reason for the return:

Quality issues, shipping damage, or incorrect items:
Once confirmed, BRIGHTON MARKET LLC covers the return shipping costs.

Returns unrelated to quality issues:
For reasons such as a change of mind or accidental purchase, the buyer is responsible for return shipping costs.

10. How long does a refund take?

Once we receive the returned item and complete the inspection—provided it meets the refund criteria:

The refund will be processed via the original payment method within 3–5 business days of receipt.

The actual time it takes for funds to appear in your account depends on the processing speed of your bank, credit card company, or other payment provider.

11. What if there is a quality issue with the product?

If the item you received has quality issues, was damaged during shipping, or is incorrect, please contact us as soon as possible.

We may ask for your order details and photos of the product and packaging to verify the issue and assist with the resolution.

Once confirmed, we will provide a solution in accordance with our return and refund policy.

12. What if the item I received is damaged?

If the package or item shows obvious damage upon receipt, please contact us immediately and provide your order details and relevant photos.

We will assist you in resolving the issue based on the specific circumstances.

13. Why haven’t I received my refund yet?

After we process a refund, banks or payment providers usually require additional time to complete the transaction.

If we have confirmed the refund but the funds have not appeared after a reasonable processing period, please contact us, and we will help you verify the refund status.

14. Can I change the shipping address?

If your order has not yet shipped, please contact us as soon as possible, and we will do our best to update the address.

If the order has already been handed over to the carrier, we cannot guarantee that the address can be changed or the package intercepted.

Please carefully verify your name, street address, city, state, and ZIP code before placing your order.

15. What if the tracking shows “Delivered” but I haven’t received the package?

Please check the following first:

Your doorstep or other safe drop-off locations;
Your mailbox or parcel locker;
Whether a family member or neighbor accepted the package on your behalf;
Delivery notes in the tracking information. If you are still unable to locate your package, please contact us with your order number and tracking information, and we will assist you with further inquiries.

16. Is my personal information secure?

We value customer privacy and implement reasonable technical and organizational measures to protect personal information.

We share information with relevant service providers only to the extent necessary to provide services such as order processing, payment, and logistics, and we do not sell your personal information.

For more information regarding the collection, use, protection, and retention of personal information, please review our Privacy Policy.

17. How can I contact BRIGHTON MARKET LLC?

If you have any further questions, you can contact us via the following methods:

Phone: +1 2398323283

Email: [email protected]

We will do our best to assist you promptly.