REFUND AND RETURNS POLICY

Thank you for choosing BRIGHTON MARKET LLC. We hope you are satisfied with your purchase. If you are not happy with your order or the items received, please review our return and refund policy below.

1. 30-Day Return Period

We accept returns for items that meet the requirements of this policy.

You must contact us and submit a return request within 30 days of receiving the item. Unless otherwise required by applicable law, we may be unable to accept return requests submitted after this 30-day period.

When submitting a return request, please provide your order number, item details, and the reason for the return.

2. Return Conditions

To qualify for a return, items must meet the following conditions:

The item is unused;
The item remains in its original condition;
The item and its packaging are free from damage that would affect resale;
Accessories, manuals, and other included items are complete (to the extent possible);
Valid order information can be provided.

Items that have been used, tested, or rendered unfit for resale due to use are not eligible for return.

If a returned item shows signs of use, or if there are issues such as staining, damage, missing parts, or severe packaging damage that prevent resale, we may refuse the return or refund.

For makeup tools and beauty-related products, used items generally do not qualify for return due to hygiene and product quality considerations.

3. Quality Issues and Incorrect Items

Please contact us immediately if you receive an item with quality issues, damage caused during shipping, or an incorrect item.

In cases confirmed to involve quality issues, shipping damage, or incorrect shipment:

BRIGHTON MARKET LLC will cover the return shipping costs.

We may request photos of the item, packaging, or other relevant information to verify the issue and process the return.

4. Returns Unrelated to Quality Issues

If the return is not due to quality issues—such as a change of mind, incorrect purchase, sizing issues, or other personal reasons:

The buyer is responsible for return shipping costs.

The item must meet the return conditions specified in this policy. Once we receive and inspect the returned item, we will process the refund based on the specific circumstances. 5. Return Process

To initiate a return, please contact us first via the following methods:

Email: [email protected]
Phone: +1 2398323283

Please do not ship items back directly without first obtaining return instructions.

We will provide you with return instructions and relevant information based on your specific situation.

6. Refund Processing

Once the returned item arrives, we will inspect it.

If the return meets the requirements of this policy:

We will process the refund via the original payment method within 3–5 business days of receiving and confirming the return.

The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank, credit card company, or other payment provider.

We have no control over the final processing time of third-party financial institutions.

7. Refund Amount

For orders eligible for a refund, we generally refund the cost of the items that meet policy requirements.

For returns unrelated to product quality, original shipping fees and return shipping costs may not be refunded; this depends on the specific order and return circumstances.

If the return is due to product quality issues, shipping damage, or an incorrect item being sent, we will handle the refund and return costs based on the specific situation.

8. Items Ineligible for Return

The following situations may render an item ineligible for return:

The 30-day return period has expired;
The item has been used;
The item’s condition prevents resale due to use;
The item shows obvious stains, soiling, or man-made damage;
The item’s packaging is severely damaged;
Important accessories or accompanying items are missing;
Order or purchase information cannot be verified.

If a returned item does not meet return criteria, we may refuse the refund and contact you to discuss next steps based on the situation.

9. Package Return and Refund Issues

If you encounter logistics issues during the return process, please retain the return tracking number and relevant proof of shipment.

For returns unrelated to product quality, the buyer is responsible for selecting a reliable shipping service and bearing the associated risks and costs of return shipping.

If the return package is lost during transit, we may require valid tracking information to assist in verifying the return status. 10. Legal Rights

This policy is not intended to limit any rights consumers may have under applicable federal, state, or local consumer protection laws.

If applicable law requires us to provide additional return, refund, or other consumer protection measures, we will comply with such laws.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Phone: +1 2398323283

Email: [email protected]

Company Address:
4545 E WARREN AVE UNIT 545
DENVER CO 80222

We appreciate your understanding and are committed to providing you with clear and convenient return and refund services.